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| Shipping & Return Policies |
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Order Turnaround
In-stock items ordered before 1pm PST will generally ship that same day. In-stock orders received after 1pm PST will ship the following business day. Any changes to your order or the method of shipping (i.e. ground, overnight, etc.) must be received within 30 minutes of placing your order.
Order Status Updates
One of the many great benefits of creating an account with the Fliton Store is the ability to track your order status. Upon any updates to your order(s) status, an automated email will be sent to you and your online account will also be updated. This information can be found in the "My Account" section of the Fliton Store. When your order is received, the default status will be "processing," and changed to "shipped" when your purchase leaves our warehouse. Additional tracking information will be sent to the email address referenced in the purchase invoice.
Estimated Delivery Times
Interstate (California) shipments generally take 1-2 business days of transit time for delivery using any of our shipping methods, with the exception of overnight or express delivery (1 day). Orders shipped elsewhere throughout the United States can expect the following standard transit times measured in business days (Monday - Friday, excluding Holidays):
Truck Freight: 5-10 days (large crate packages)
Ground Freight: 3-5 days
USPS Priority Mail: 2-3 days*
2nd Day: 2 days
Next Day Air Saver: 1 day
USPS Express Mail: 1-2 days*
Delivery times are only estimates based on carrier standards without any shipping discrepencies or problems.
*Certain size and weight restrictions may apply.
General Shipping Information
Packages are all shipped in secure and sealed boxes to prevent the likelihood of damage or theft. All orders will be shipped using the method of choice by the customer, however, Fliton USA in our sole discretion, reserves the right to ship orders using any of our available freight companies (for example but not limited to: DHL, UPS, FedEX, USPS). Fliton USA is not responsible or monetarily liable for any shipments lost or stolen when delivered and signed for at the correct address provided by the customer. Currently, Fliton Store only ships to addresses within the USA (50 States).
Note: Only the United States Postal Service (USPS) will ship to a PO Box address. UPS, FedEX or DHL does not ship to a PO Box.
Shipping Rates
The Fliton Store offers competitive shipping options with volume savings from the shipping company passed directly to our customers. Pricing is based on several factors which may include the weight or the package and/or the package dimensions. These factors are automatically calculated and rated during the checkout process.
Order Cancellations
Orders may only be cancelled within the first 30 minutes of ordering and when the order status is showing "processing." Orders will not be cancelled once the status shows "shipped." To cancel your order, please call 888-473-0856. Cancelled orders will have the payment or credit card charges voided. The order status will show "cancelled" and an email confirmation will be sent to you. To cancel after the first 30 minutes of placing your order, please see return instructions and policy below.
Damaged or Lost Items
All merchandise that leaves our warehouse is packaged securely and thoroughly inspected for damages before being shipped to you. However, handling by the freight provider is outside of our control, so please inspect your order carefully upon receipt. If there are definately noticeable damages to the exterior of the package at the time it is being delivered, refuse delivery from the carrier and note the damages with driver. All damaged, completely lost or missing items must be reported to us via phone or email (see contact us) within 5 business days of the delivery date to qualify for an exchange. You may be asked to show photo proof of any damages to item(s). You will also be asked to carefully package the damaged item(s) (to prevent further damage) and return it to us with the provided RMA#. If items are returned to us but no damage is present in the returned item(s), a 15% restocking fee will be charged to the customer. Fliton USA is not responsible or monetarily liable for lost packages that are confirmed as being delivered to the address provided by customer.
Returns, Refunds and Exchanges
Fliton USA will gladly accept returns and grant a full refund via store credit (minus shipping) within 10 business days from the purchase date. All returns or exchanges must be accompanied by a receipt (invoice), return/exchange form (provided with shipment) and an RMA# clearly visible somewhere on the package. An RMA# will be issued only if your purchase date falls before the 10 day grace period. An RMA# can be attained by calling customer service at 888-473-0856. Exchanges will be allowed within 10 business days from the purchase date. Items returned or exchanged must be in new/unused condition and in the original packaging or the return will not be accepted and the product(s) will be returned at the customers expense. Fliton Store is not responsible for damages sustained to merchandise during return or exchange. Therefore, please package all return items carefully and securely. Fliton Store does not refund shipping costs or any amount greater than the product(s) being returned (plus applicable taxes). All sale or clearance items are a FINAL SALE, no refunds or exchanges.
Note: Please specify the reason for your return or exchange.
Note: All returns or exchanges MUST be accompanied by an RMA# provided by Fliton USA. Items received without a legitimate RMA# will not be accepted when delivered and returned to sender.
Warranty Information
Fliton guarantees that all Fliton products ("Products") at the date of purchase will be free from defects in both material and workmanship. This warranty does not cover any damage(s) to Products from usage or handling by the consumer. Under no circumstance will Flitons liability exceed the original cost of the purchased Product(s). In that Fliton has no control over the final assembly or construction techniques or material used for the final assembly, no liability shall be assumed nor accepted for any damage of or caused by the final user-assembled product. If a defect is found during assembly of the Product(s), stop building, and immediately contact your Fliton retailer. Proof of purchase, a warranty claim number (WCA#) and defective item return will be required from end user to validate any and all warranty claims. Please call Fliton to obtain a WCA#. Fliton reserves the right to change this warranty at any time without prior notice. Non-Fliton products will only be covered under the manufacturers warranty.
*The above information may change at any time without notice. Please check back frequently for updates that may affect your purchase.
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